Shipping Policy

What is the delivery time?

The delivery time consists of two phases:

1. Processing Time

Within 1–3 business days after placing the order, it will be checked, approved, and packaged. The package will then be prepared for transport.

2. Delivery Time

UK: 5–10 business days

Shipping is handled by The Royal Mail.

All shipping times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

What are the shipping costs?

We offer free premium shipping. This includes insurance in the event of theft, loss, or damage to the package.

Where is my package?

After shipment, the customer will receive an email containing a tracking number.

The order can be tracked via the tracking page on our website. To do this, click on “Track Your Order” in the main menu on our website.

For logistical reasons, the order may be shipped in multiple partial shipments.

My tracking number is not working

It may take up to 5 business days for tracking information to be updated. If the tracking still shows no information after several days, customer service can be contacted.